Data Deletion Policy
VIOFIT supports verified deletion requests without treating deletion as a visual hide action.
How to request deletion
Owners, staff and members can open Privacy & Data and submit a deletion request. Owners may also permanently delete an owner account after two confirmations. VIOFIT may verify identity and authority before processing.
Request deletion without the app
If you no longer have the app installed, email [email protected] from the email address registered to your account, with the subject "Account deletion request". Include your name, your gym's name and your registered mobile number. We will verify the request and confirm by email once your account and data have been deleted.
What deletion covers
Applicable authentication accounts, contact details, profile photos, support screenshots and active operational records are deleted or anonymised. Gym closure includes owned workspaces and linked records after verification.
What may be retained
Invoices, finance records, security evidence or legal-hold material may be retained only where required by law or a dispute. Retained information is restricted from ordinary product use and deleted when the obligation ends.
Backups
Deleted information may remain temporarily in access-restricted managed backups until the provider backup lifecycle expires. It is not restored except for disaster recovery, after which deletion controls are reapplied.
Contact us
For privacy requests, grievances or concerns, contact: [email protected]