Clear answers for the person doing the work.

Tap Add member on the Home screen or the Members tab. Enter the name, phone, email and date of birth, then pick a membership plan and enter the amount received, full or partial. VIOFIT creates the first invoice, sets the validity dates and offers to send a WhatsApp welcome message.

Yes. In the Gym CRM at mygym.viofit360.com, save your Excel sheet as CSV using the ready template and import it. VIOFIT checks for duplicates and invalid phone numbers before anything is saved. Every 300-day licence also includes free data migration: WhatsApp us your sheet and the team will help.

Open the member's profile. From there you can edit details, freeze the membership to pause it, or remove the member. The profile also shows their payments, attendance and plans.

Open the Check-in tab and choose Scan QR to get your gym's own QR code. Print it and place it at the entrance. Members scan it with their phone camera to mark attendance, and each check-in is saved with its time and method, with duplicate protection. In the Gym CRM, the owner can also show a rotating QR on a screen that changes after every check-in.

Open the Check-in tab, search the member by name, phone or ID and tap to check them in. The Gym CRM also has a full-screen front-desk kiosk for the entrance. Wrong entries can be corrected from the attendance log.

Go to the Finance tab and tap New, or use the shortcut on Home. Add the membership, admission, PT or service items, apply any discount and enter the amount received. Enter less than the total to keep the rest as a due. After saving, share the invoice with the member on WhatsApp in one tap. Unpaid invoices can be collected later with Collect.

Add your gym's UPI ID or QR in Settings, under Gym UPI payment QR. Members with app access pay to it and upload the payment screenshot. The screenshot waits in Member payment proofs until the owner or permitted staff verify it; only then are the invoice and ledger updated.

Open the member and renew their plan, or create a new invoice for it. An expired member's plan restarts today; an early renewal is added on top of the days they still have left.

The Home screen lists today's reminders: expiring and expired plans, pending dues and birthdays. One tap opens a ready message in your own WhatsApp, which you review and send. Edit the wording in Settings under Manual WhatsApp templates. With prepaid WhatsApp credits, VIOFIT can also send renewal, dues and receipt reminders automatically.

Open More, then Staff management. Add managers, trainers, accountants or receptionists and grant only the permissions their work needs, such as members, attendance edits, payments, reports, PT, plans and WhatsApp. Each person's screens follow those permissions, and the activity log keeps a history of changes.

Open the member's profile, choose Member app access, then Create member login. The login ID is the member's mobile number and VIOFIT shows a one-time temporary password; tap Open WhatsApp to send both to the member, who signs in to the VIOFIT app from Google Play. Member logins are included in VIOFIT Plus and VIOFIT Pro.

Open the member's profile, choose Member app access and tap Issue new temporary password, then send it to the member on WhatsApp. Owners and staff can reset their own password with Forgot password on the sign-in screen.

VIOFIT uses fixed-term licences, not monthly billing. VIOFIT Starter is ₹1,499 for 150 days or ₹2,499 for 300 days, about ₹8.33 a day. Every plan and its cost per day is on the VIOFIT pricing page, and every gym starts with a 15-day free trial.

WhatsApp or call +91 62048 29055, Monday to Saturday, 10 AM to 7 PM IST, or email [email protected]. In the app, open Settings, then Support & help. We reply within one working day.